MESSAGE 1
Dear Traveling Executives:
We need you start using some of the budget
suggestions we are going to issue as a separate memorandum. These include using
videoconference equipment and web conferencing instead of traveling to
meetings, staying in cheaper hotels, arranging flights for cheaper times, and
flying from less-convenient but also less-expensive suburban airports.
The company needs to cut travel expenses by 50
percent, just as we’ve cut costs in all departments of Black & Decker. This
means you’ll no longer be able to stay in fancy hotels and make last-minute,
costly changes to your travel plans.
You’ll also be expected to avoid hotel surcharges for
phone calls and Internet access. If the hotel you want to stay in doesn’t offer
free wireless, go somewhere else. And never, NEVER return a rental car with
empty tank! That causes the rental agency to charge us a premium price for the
gas they sell when they fill it up upon your return.
You’ll be expected to make these changes in your
travel habits immediately.
Sincerely,
M. Juhasz
Travel & Meeting Services
MESSAGE 2
I am responding to your letter about six weeks ago
asking for an adjustment on your wireless hub, model WM39Z. We test all our
products before they leave the factory; therefore, it could not have been our
fault that your hub didn’t work.
If you or someone in your office dropped the unit, it
might have caused the damage. Or the damage could have been caused by the
shipper if he dropped it. If so, you should file a claim with the shipper. At
any rate, it wasn’t our fault. The parts are already covered by warranty.
However, we will provide labor for the repairs for $50, which is less than our
cost, since you are a valued customer.
We will have a booth at the upcoming trade show there
and hope to see you or someone form your office. We have many new models of
hubs, routers, and other computer gear that we’re sure you’ll want to see. I’ve
enclosed our latest catalog. Hope to see you there.
MESSAGE 3
I regret to inform you that you were not selected for
your summer intern program at Equifax. We had over a thousand resumes and cover
letters to go though and simply could not get them all. We have been asked to
notify everyone that we have already selected students for the 25 positions
based on those who applied early and were qualified.
We’re sure you will be able to find a suitable
position for summer work in your field and wish you the best of luck. We deeply
regret any inconvenience with our reply.
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